Yvette Durazo
Audiences gain practical, human-centered tools to navigate high-stakes workplace conflict. Participants learn to de-escalate anger, address bullying and burnout, communicate under pressure, and lead change without damaging trust or culture.
Yvette Durazo, MA, is a workplace conflict strategist, leadership advisor, and founder of Unitive Consulting, where she helps organizations address the human side of conflict before it escalates into burnout, disengagement, or formal complaints. With more than a decade of experience working with public agencies, nonprofits, healthcare systems, and mission-driven organizations, Yvette is known for bringing clarity, structure, and calm to emotionally charged workplace environments.
She is the author of Conflict Intelligence Quotient (Conflict-IQ®) and In the High Heels of a Smart Negotiator, books that explore how leaders can navigate conflict, power dynamics, and negotiation with confidence, self-awareness, and integrity. Her work focuses on anger management, communication breakdowns, bullying, burnout, conflict resolution, negotiation, and leading people through organizational change.
Through her proprietary Conflict-IQ® framework, Yvette helps leaders and teams understand how conflict shows up not only in behavior and communication, but also in emotions, body language, and organizational systems. Her approach is practical, trauma-informed, and grounded in real workplace dynamics rather than abstract theory.
Audiences value Yvette’s ability to translate complex human behavior into actionable strategies they can apply immediately. Participants leave with tools to de-escalate tension, read nonverbal cues, communicate effectively under pressure, address harmful behavior early, and resolve conflict in ways that protect trust, credibility, and culture.
In addition to her consulting and speaking work, Yvette is an experienced educator who has taught conflict resolution, mediation, and leadership development in academic and professional settings. Her speaking style is engaging, grounded, and deeply human, making her a trusted voice for organizations seeking healthier communication, stronger leadership, and sustainable change.
Yvette delivers her programs in both English and Spanish and is fully bilingual.
Topics on:
- workplace conflict resolution speaker
- workplace conflict
- communication skills
- burnout
- bullying in the workplace
- anger management
- leadership during change
- women's negotiation skills
- difficult conversations
- psychological safety
- body language
- listening skills
Audiences will learn how to:
- De-escalate anger and emotional reactions before they escalate
- Read body language and nonverbal signals in high-stress situations
- Address bullying and harmful behavior early and effectively
- Reduce burnout by resolving underlying conflict, not just symptoms
- Communicate clearly and confidently during difficult conversations
- Resolve conflict without avoidance, aggression, or formal escalation
- Negotiate across differences while preserving trust and relationships
- Lead people through change with empathy, structure, and accountability
Yvette Durazo, MA, is a workplace conflict strategist, leadership advisor, and founder of Unitive Consulting, where she helps organizations address the human side of conflict before it escalates into burnout, disengagement, or formal complaints. With more than a decade of experience working with public agencies, nonprofits, healthcare systems, and mission-driven organizations, Yvette is known for bringing clarity, structure, and calm to emotionally charged workplace environments.
She is the author of Conflict Intelligence Quotient (Conflict-IQ®) and In the High Heels of a Smart Negotiator, books that explore how leaders can navigate conflict, power dynamics, and negotiation with confidence, self-awareness, and integrity. Her work focuses on anger management, communication breakdowns, bullying, burnout, conflict resolution, negotiation, and leading people through organizational change.
Through her proprietary Conflict-IQ® framework, Yvette helps leaders and teams understand how conflict shows up not only in behavior and communication, but also in emotions, body language, and organizational systems. Her approach is practical, trauma-informed, and grounded in real workplace dynamics rather than abstract theory.
Audiences value Yvette’s ability to translate complex human behavior into actionable strategies they can apply immediately. Participants leave with tools to de-escalate tension, read nonverbal cues, communicate effectively under pressure, address harmful behavior early, and resolve conflict in ways that protect trust, credibility, and culture.
In addition to her consulting and speaking work, Yvette is an experienced educator who has taught conflict resolution, mediation, and leadership development in academic and professional settings. Her speaking style is engaging, grounded, and deeply human, making her a trusted voice for organizations seeking healthier communication, stronger leadership, and sustainable change.
Yvette delivers her programs in both English and Spanish and is fully bilingual.
Topics on:
- workplace conflict resolution speaker
- workplace conflict
- communication skills
- burnout
- bullying in the workplace
- anger management
- leadership during change
- women's negotiation skills
- difficult conversations
- psychological safety
- body language
- listening skills
Audiences will learn how to:
- De-escalate anger and emotional reactions before they escalate
- Read body language and nonverbal signals in high-stress situations
- Address bullying and harmful behavior early and effectively
- Reduce burnout by resolving underlying conflict, not just symptoms
- Communicate clearly and confidently during difficult conversations
- Resolve conflict without avoidance, aggression, or formal escalation
- Negotiate across differences while preserving trust and relationships
- Lead people through change with empathy, structure, and accountability
Conflict Without Damage: Practical Tools for Navigating Tension, Change, and High-Emotion Workplaces
Program Format
- 60–90 minute keynote or interactive session
- Can be adapted for workshops (half-day or full-day)
- Includes real workplace scenarios, guided reflection, and practical frameworks
- Suitable for in-person or virtual delivery
This Program Is Perfect For
- Leaders and Managers
Who is responsible for teams under pressure and needs to address conflict, anger, or burnout without escalating issues...
Leading Negotiations with Authority and Purpose
Program Format
60–90 minute keynote or interactive workshop
Adaptable for leadership retreats, professional conferences, and executive development programs
Includes real-world negotiation scenarios, reflection, and practical application
Available for in-person or virtual delivery
This Program Is Perfect For
- Women Leaders and Senior Professionals
Who negotiate roles,...
Leading Sites Through Conflict, Change, and Operational Pressure
Program Format
60–90 minute keynote or interactive workshop
Can be expanded into a half-day or full-day site leadership training
Designed for in-person delivery but adaptable to virtual settings
Uses real site-based scenarios, guided discussion, and practical tools
This Program Is Perfect For
Site Managers and Operations Leaders
Responsible for daily performance,...
Human Resources at the Center: Navigating Conflict, Risk, and Trust
Program Format
- 60–90 minute keynote or interactive session
- Adaptable for HR summits, internal HR teams, and leadership development programs
- Designed for in-person or virtual delivery
- Uses real HR scenarios, case examples, and practical decision frameworks
This Program Is Perfect For
- HR Leaders and Business Partners
Managing employee relations, complaints, investigations, and organizational change...
