Bill Cusick
As CEO and founder of Vox, Inc, a customer experience consulting firm in Chicago, Bill cusick has over 20 years customer experience-related expertise, Bill's helped world-class companies improve bottom-line performance through enriched customer relationships. He specializes in consulting within the banking, insurance, telecom, travel, and hospitality industries; however his advice is transferable to any industry. Bill speaks regularly at national industry conferences and is currently writing a book about how the subconscious influences customer perception and behavior.
Bill spent 11 years at Allstate Insurance Company, where he ran a variety of corporate communications programs. He was responsible for conceiving and implementing a more efficient way of communicating with its 40-million customers, dramatically raising the value of customer interactions, while saving millions of dollars in processing costs.
Bill lives in Oak Park with his wife, three children and two dogs. He has completed several marathons, including the Boston Marathon. Bill has served as a director on several non-profit boards, and in his spare time helps coach in the vicious dog-eat-dog world of t-ball and youth soccer.
As CEO and founder of Vox, Inc, a customer experience consulting firm in Chicago, Bill cusick has over 20 years customer experience-related expertise, Bill's helped world-class companies improve bottom-line performance through enriched customer relationships. He specializes in consulting within the banking, insurance, telecom, travel, and hospitality industries; however his advice is transferable to any industry. Bill speaks regularly at national industry conferences and is currently writing a book about how the subconscious influences customer perception and behavior.
Bill spent 11 years at Allstate Insurance Company, where he ran a variety of corporate communications programs. He was responsible for conceiving and implementing a more efficient way of communicating with its 40-million customers, dramatically raising the value of customer interactions, while saving millions of dollars in processing costs.
Bill lives in Oak Park with his wife, three children and two dogs. He has completed several marathons, including the Boston Marathon. Bill has served as a director on several non-profit boards, and in his spare time helps coach in the vicious dog-eat-dog world of t-ball and youth soccer.
